Comments, Compliments and Complaints

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Comments, Compliments and Complaints

The College aims to listen to the views of all who use our services, learn from our mistakes and continually try to improve. We wish to encourage suggestions, comments, compliments and complaints about our services. Often when we are aware of a problem we can remedy it quickly.

The College is committed to taking all complaints seriously by:

  • Making the process of complaining as straightforward and easy as possible
  • Listening and responding to all written complaints
  • Investigating in a thorough and professional manner
  • Informing the complainant of any outcomes
  • Using the information gathered to improve our services and provide staff training if required
  • Making sure our complaints service is accessible to individuals with learning difficulties and/or disabilities and those for whom English is a second language

More information about our Comments, Compliments and Complaints Procedure, including information for students on higher education programmes awarded by UCLan, the University of Chester and University of Cumbria, can be found here:

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